Employees at Warwickshire-based digital marketing agency, Alphaquad Ltd, are enjoying the benefits of flexible working and enhanced productivity whilst saving the firm time and money, thanks to a new 3CX VoIP software system installed by local company Minster Micro Computers Limited.
The new 3CX system replaced the firmÂs old and outdated analogue system with one which is much easier for staff to manage.
Alphaquad Technical Director, Paul Russell, said: ÂOur employees love the new system and weÂre delighted with the cost savings itÂs achieved. With the system paying for itself within 12 months we now have the ability to expand capacity and add additional handsets with the knowledge that weÂre not tied to one particular handset manufacture."
ÂCall quality is exceptional and we havenÂt experienced any issues with downtime. said Paul, adding, ÂThe initial setup and transfer from our existing system was seamless, and we couldnÂt be more pleased with the 3CX PBX software. Its simplicity has meant we have been able to carry out further administration of the system in-house but with the reassurance that expert backup is available from Minster should we need it.Â
Utilising cloud technology, the 3CX system provides a unified Windows communications solution, so it can easily be integrated with other Windows based applications used across AlphaquadÂs business.
Minster MD, Nick Marlow, commented: ÂAlphaquadÂs move to 3CX has provided additional functionality and fault tolerance, as well as the ease with which it has integrated with existing systems. 3CX also offers greater mobility as customers calls can be answered at any time, regardless of staff location. Standard analogue phone systems simply canÂt offer the plasticity dynamic companies like Alphaquad need today.Â
